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Privacy Policy

Kirby Carriers, Inc. · Effective

This Privacy Policy explains how Kirby Carriers, Inc. (“Kirby Carriers,” “we,” “us”), a motor carrier based in Benton, Arkansas, collects, uses, shares, and protects personal information in running our trucking business. It applies to customers and business contacts such as freight brokers, shippers, and receivers; drivers, job applicants, and owner-operators; vendors; visitors to this website; and anyone who signs up for our text messages.

Information we collect

Customers and business contacts

• Names, company names, email addresses, phone numbers, and USDOT, MC, or broker authority numbers.
• Load information, such as pickup and delivery locations, appointment times, commodities, weights, and reference numbers.
• Shipping and billing documents, such as rate confirmations, bills of lading, proof of delivery, lumper and accessorial receipts, invoices, and payment details.
• Our communications with you, including emails, texts, calls, and messages sent through load boards.

Drivers, applicants, and owner-operators

• Employment application and driver qualification information required by federal rules, such as name, address history, date of birth, Social Security number, commercial driver’s license and endorsements, employment history, motor vehicle records, road test results, and medical examiner’s certificates.
• Safety history and background information, such as safety performance history from previous employers, Pre-Employment Screening Program (PSP) reports, and background checks, obtained with your authorization where the law requires it.
• Drug and alcohol testing information, including test results and queries of the FMCSA Drug and Alcohol Clearinghouse.
• Pay, tax, and employment information, such as bank account details for direct deposit, tax forms, employment eligibility documents, and emergency contacts. For owner-operators, this includes lease agreements and settlement information.
• Operating information, such as electronic logging device (ELD) hours of service records, truck location while on duty, fuel card and toll transactions, vehicle inspection reports, roadside inspection results, and accident or incident reports. If a truck has a dash camera, this includes its footage.

Website visitors and text message subscribers

• Information you submit through our contact form, such as your name, company, email address, mobile number, and message.
• Text messaging consent records, including your mobile number, the date and time you opted in, and how you opted in.
• Basic technical information that our website host may log automatically, such as IP address, browser type, and pages visited.
• Website usage information collected through Google Analytics, described below.

How we use information

• Hauling freight: to find and book loads, including through load boards; to set up with brokers and shippers; and to dispatch, track, and deliver shipments.
• Billing and payment: to invoice for completed loads, collect payment, and work with our factoring company.
• Hiring and managing drivers: to review applications, qualify drivers, and handle pay, settlements, and employment records.
• Safety and compliance: to meet Federal Motor Carrier Safety Regulations and other legal requirements, including hours of service, drug and alcohol testing, vehicle inspection and maintenance, accident recordkeeping, fuel tax reporting (IFTA), apportioned registration (IRP), and audits.
• Insurance and claims: to obtain insurance and to handle cargo, accident, and other claims.
• Security and fraud prevention: to verify the identity of customers and drivers and to protect against freight fraud, double brokering, and identity theft.
• Communication: to answer inquiries and to send text messages you agreed to receive.

Location tracking

Our trucks use electronic logging devices and may use GPS tracking. We use location information to record hours of service, dispatch loads, protect drivers and cargo, and give customers shipment updates. We share a shipment’s location with the broker or shipper for that load only while we are hauling it, including through a tracking app the customer requires for that load.

Cookies and analytics

Our website uses Google Analytics to understand how visitors find and use the site, such as which pages are viewed, how long visits last, the type of device and browser used, approximate location based on IP address, and whether the contact form was sent. Google Analytics uses cookies and similar technologies to collect this information, and Google processes it under its own privacy policy. We use this information only to improve our website. You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Text messaging (SMS)

If you opt in, Kirby Carriers, Inc. will text you at the mobile number you provide about truck availability, load booking, dispatch updates, pickup and delivery status, and shipping paperwork. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of doing business with us.

You can opt out at any time by replying STOP to any message. You’ll receive one final message confirming you’ve been unsubscribed. Reply HELP for help, or contact us using the details below. See our SMS Terms for full program details.

How we share information

We do not sell or rent personal information. We share information only as needed to run our business:

• Customers on a load: the broker, shipper, or receiver gets the information needed to complete that shipment, such as driver name, truck and trailer numbers, shipment status and location, and shipping documents.
• Load boards and carrier setup services: company information, operating authority, and insurance details, so brokers can verify and book us.
• Government agencies: the Federal Motor Carrier Safety Administration, U.S. Department of Transportation, state transportation and tax agencies, the IRS, and law enforcement, as required by law, including reports to the FMCSA Drug and Alcohol Clearinghouse.
• Safety and compliance providers: drug and alcohol testing consortiums and laboratories, medical review officers, medical examiners, and background check and motor vehicle record providers.
• Future employers of former drivers: safety performance history, when a former driver applies with another motor carrier and federal rules require us to respond.
• Financial and professional providers: our factoring company, bank, payroll provider, accountants, insurance companies, agents, adjusters, and attorneys.
• Technology and equipment providers: our ELD and GPS providers, fuel card provider, dispatch and email software, website and form host, website analytics provider (Google), and maintenance and repair shops, only for the services they perform for us.
• Legal and business transfers: when required by subpoena or other legal process, to protect our rights and safety, or as part of a sale or merger of our business.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Email us to update your contact information or ask us to stop contacting you.
• You may ask what personal information we hold about you and ask us to correct or delete it, subject to records we must keep by law. Depending on where you live, state law may give you additional rights.

Drivers’ rights

• You may review the safety performance history we received from your previous employers, ask them to correct it, and submit a written rebuttal, as federal rules allow.
• Drug and alcohol testing records are kept confidential and separate from other records, and are released only as federal rules permit or with your written consent.
• Before we take action based on a background report, we will give you a copy of the report and a summary of your rights under the Fair Credit Reporting Act.

How long we keep information

We keep records as long as the law requires and as long as we need them for business, tax, insurance, and legal purposes. Federal rules set minimum periods for many trucking records. For example, we keep driver qualification files for the length of employment plus three years, hours of service records for at least six months, vehicle maintenance records for one year and for six months after a vehicle leaves our fleet, our accident register for three years, and drug and alcohol testing records for one to five years depending on the type of record. We keep text messaging consent and opt-out records for as long as needed to honor your choices and show compliance.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, and we limit access to sensitive records, such as driver qualification files and drug and alcohol testing records, to people who need them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Kirby Carriers, Inc.

Email:

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SMS Terms

Kirby Carriers Dispatch Texts · Effective

Program description

Kirby Carriers Dispatch Texts is a text messaging program run by Kirby Carriers, Inc. for freight brokers, shippers, and business contacts. Messages cover truck availability, load booking confirmations, dispatch updates, pickup and delivery status, and requests for shipping paperwork such as rate confirmations, bills of lading, and proof of delivery.

How to sign up

You can sign up by checking the text consent box on our contact form and providing your mobile number. Signing up is optional and is not a condition of doing business with us.

After you sign up, you’ll receive this confirmation:

Message frequency

Message frequency varies based on your loads and requests.

Cost

Message and data rates may apply, according to your mobile plan.

How to opt out

Reply STOP to any message at any time. You’ll receive one final message confirming you’ve been unsubscribed, and no further texts will be sent unless you sign up again.

Help

Reply HELP to any message or email .

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your mobile number and consent will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.